Are these earbuds water proof?
Yes, the earbuds will be sweat proof and water resistant; great for running and workouts! However, the earbuds are not waterproof, so they can’t be submerged under water.
Last updated: August 16, 2017 13:08
Will the Wearhaus Beam sync up with my Wearhaus Arc?
Yes! The Beam not only syncs with other Beams, but Arcs as well! No matter if your friends prefer on-ear or in-ear listening, they can still have fun with our smart features and sync up to listen together totally wire-free. Our goal is to have ALL future Wearhaus products sync with each other.
Last updated: June 15, 2017 16:24
What is the battery life?
The Wearhaus Beam will let you bump music for 8 hours when fully charged and only takes about 1 hour to go from dead to a full charge.
Last updated: June 16, 2017 18:07
How does the Wearhaus Beam charge?
Through a micro-USB port! It’s super easy and convenient.
Last updated: June 15, 2017 16:21
How is the visibilty of the beams in daylight? Is it noticeable or hard to see the color?
It’s still noticeable but doesn’t show up as brightly in the daylight as it does at night. They glow so well at night, wait until you see!
Last updated: June 15, 2017 16:24
Will these earbuds bounce around when doing cardio?
The boxes won’t bounce around too much when jogging, but if you’re doing cardio workouts that involve a lot of bouncing we recommend you use the clips that come with the earbuds! You can clip the cable to your shirts so the boxes won’t bounce around.
Last updated: June 15, 2017 16:21
Will the Wearhaus Beam have Active Noise Cancelling?
We’re still investigating whether or not ANC is feasible with the Beam. No guarantees but we’ll keep everyone posted as we dig around!
Last updated: June 15, 2017 16:21
How well do these earbuds handle ambient sound?
The earbuds are naturally sound isolating, but we are planning a software update that will take in ambient noise through the microphone and play it back through your earbuds. Stay tuned for more details!
Last updated: June 15, 2017 16:21
Will there be a carrying case? Will the case have charging capabilities?
Because we hit our stretch goal of $50,000, ALL BACKERS will receive a soft shell zipper carrying case! The case does not have any charging capabilities.
Last updated: August 16, 2017 13:07
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.